Administration, Business & Finance

Programme Details
Programme Name
Retail Selling QQI Level 5, 5N1619
Programme Code
5N1619
Programme Aim
To provide learners with the opportunity to develop the knowledge, skills and competencies necessary to great customers in a appropriate manner, to use active listening skills to identify specific customers needs and be able to demonstrate product knowledge in order to close a sale. During the programme learners will explore legal obligation as a retailer in relation to returns and after sales service and will be provided with the tools to be able to deal with challenging situation within a retail outlet. On completions learners will be able to identify a number of payment methods and secure procedure when handling payments.
Duration
6 Days
Credit Value
15 Credits
Progression
Marketing, 5M2069
Specific Entry/Access and Exemptions Requirements
A learner seeking entry to a programme leading to awards at level 5 does not need a previous formal qualification. HCT would highly recommend that learners have achieved some certification at Level 4 or have relevant work/life experience
Certification
QQILevel 5 in Retail Selling
Assessment
Assignment 40%, Skills Demostration 60%
Programme Content
Different types of retail outlets Understand the feature of full personal service Customer Loyalty Appropriate methods of opening a sale Demonstrate feature of a product Recognising buying signals Dealing with objects Closing a sale Legal responsibilities under current legislation Deal effectively with customer complaints Understand correct procedure when handling transactions
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